Typically it takes 3-7 business days to receive your order. We’re doing our best to deliver it promptly for you.

Please track your order at our Tracking page https://17track.net/en

Currently, we only ship to the United States.

First please check if there was anything wrong with your card, such as expired, insufficient funds and so on. If everything is well with your card, it may be the bank declined this transaction, you need to contact the bank to approve the transaction.

Please check our return/refund/exchange policy here.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.