1. Make sure your device is also connected to your PC through the USB-C port using the USB-A to C cable inbox.
2. If it's connected as above, but it still doesn't work, try power off and power on your device again.
3. For further assistance, you can contact our support team (support@oxsaudio.com).

Sure! The connection through USB-C port for OXS Audio doesn't affect the transmission of audio and picture signals. You can choose other connection methods you prefer, such as HDMI, for sound output.

Here's how it works:
1. Prepare both the USB-A to C cable and HDMI cable:
For connecting to OXS Audio: Soundbar USB-C port -> PC USB port
For Dolby Atmos sound output: Soundbar HDMI -> PC HDMI
2. Switch the input source to "HDMI"

That's it! You can now enjoy Dolby Atmos while using the OXS Audio app.

Your Satellite Neck Speaker is not connected. Please follow these steps to establish a connection:

1. Insert the USB-A dongle into the port on the back of your OXS Thunder Bar.
2. Turn on the OXS Satellite Neck Speaker.
3. Press and hold the LINK button on the OXS Satellite Neck Speaker until the light begins to blink.
4. Similarly, press and hold the LINK button located on the back of the OXS Thunder Bar.
5. Confirm the connection when the display on the soundbar shows "LINKED" and the LINK button on the Satellite Neck Speaker glows solid white, indicating a successful link.

Not having an OXS satellite neck speaker? Stay tuned for the separate launch.

In Standard (STD) EQ mode, the neck speaker will have no sound when the media source is not multi-channel Dolby Atmos.

To enhance your gaming experience and ensure compatibility with a diverse array of audio sources, we've designed our Satellite Neck Speaker to work better with three specialized sound modes: FPS, RAC, and MOBA. These modes enable the speaker to work seamlessly with non-surround sound formats, such as PCM.

The Standard (STD) mode, which allows you to enjoy the original sound without the need for special encoding. This feature ensures that the speaker can deliver high-quality audio regardless of the format, making it versatile and suitable for a wide range of multimedia applications.

1. Navigate to the top-right of the screen and click on the [Setting icon].
2. Select "Check" to verify if there is a new version available.
3. If a new version is available, a pop-up window will appear displaying the details of the latest version. Click "Update Now" to begin the update process immediately, or click "Later" if you prefer to postpone the update.