How long does delivery usually take?
The product will ship within 1-2 business day after purchase, and delivery will take around 1-3 business days. Delivery may take a longer time in the holiday shopping season.
Note: The delivery time of pre-sale products is subject to the arrival time.
What countries do you ship to?
United States, Canada, and United Kingdom
We cannot deliver to the following areas:
Thanks for your understanding.
How will my delivery be shipped?
Amazon functions as our logistics partner to ship out OXS products. They will choose the carrier that they think works best for our customers.
I ordered more than one item. Will they all be delivered at the same time?
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.
Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is en route.
Notes:
If the wrong address is provided by the customer, and this leads to the package being lost or otherwise becoming unrecoverable, the customer shall bear the loss. OXS will not replace the order or issue a refund.
What do I need to do when I receive a different product than what I ordered?
Please contact us at support@oxsaudio.com
