We offer a 7-day trial period included in your purchase. That way if for any reason you decide this product isn't for you we're here to help. Listening to your feedback on our product is important to us. We're all ears upon submitting a ticket request for a return. Upon request we will also refund the full price and pay for return shipping. No strings attached!
NO. Currently only available for our flagship product OXS Thunder Pro+ sound system and OXS Thunder Pro soundbar.
At this time, the risk-free trial is only supported for orders delivered within the United States and United Kingdom.
The trial begins on the day your order is delivered to your address.
No. Return shipping is free for eligible trial returns in the US and UK.
Once your return is received and inspected, we’ll process your refund to the original payment method. This usually takes 3–7 business days.
Our support team is ready to help. If anything isn’t working, just reach out to support@oxsaudio.com and we’ll guide you through it.
Yes. You have a 30-day return window from the original shipment date. Please reach out to our customer service team to assess the reason for return and decide if a refund can be authorized. For more details, please refer to our Refund Policy.
1. One Trial Per Customer: Each customer is eligible for one 7-day trial only and may purchase one unit per trial. Any abnormal or suspicious activity may result in disqualification from the free-trial benefit.
2. Condition of Returned Items: Returned products must be in good working condition with no damage to appearance or performance. If any issues are found, a partial deduction may apply. Our team will reach out to discuss and resolve the matter.
3. OXS reserves the right to modify or end the 7-Day Risk-Free Trial program at any time.
4. OXS retains the final right of interpretation for this program.
